One unified system
Phone, chat, and email — answered by a single AI agent that remembers every customer across all of them. Calls are recorded and transcribed, everything lands in one inbox, and you reply to anything just by typing.
No card needed · Cancel anytime
How it works together
Here's a single timeline for one customer — a phone call, then an email days later, then your reply going right back out as email. Same person, same thread, shared memory.
Maria Alvarez
maria.alvarez@email.com · (415) 555‑0182 · 1 open order
Maria called to ask where order #10428 was. Alex confirmed it shipped Friday and read out the tracking. She asked to swap the size on a second item; Alex noted she may follow up.
Call recorded and transcribed automatically · full transcript saved
Maria Alvarez: “Hi again — about the size swap I mentioned on the phone, can I exchange the medium for a large?”
Same customer as the call. The agent already knows about #10428 and the size question — no re-explaining.
“Done, Maria — I’ve started the exchange for the large and emailed you a prepaid return label. Your new size ships as soon as the medium’s on its way back.”
You typed this in the inbox. It went out as an email reply — no separate email client.
One box for every channel. Type to reply to a call, a chat, or an email — it goes back out the right way.
What you get
Not three tools bolted together — one agent, one memory, one place to work.
A customer who calls in the morning and emails in the afternoon is one person to your agent. It remembers the whole story across phone, chat, and email — no re-explaining.
Calls, website chats, and emails land in the same place, in the same timeline. No flipping between three apps to see what a customer needs.
Answer an email by typing a message. Pick up a chat the same way. You never open a separate email client; you just write back and it goes out on the right channel.
One set of policies and one brand voice drive every channel, so a customer hears the same thing whether they call, chat, or write in.
Every call is recorded and transcribed automatically. Full transcripts, summaries, and one tidy customer view — nothing happens behind your back.
Connect Shopify and the agent reads orders, returns, and fulfillment — so it can actually help, not just chat, on whatever channel the customer used.
How to set it up
Flip on a phone number, the website chat widget, and your support inbox. They all feed the same conversation timeline from day one.
It picks up the call, replies to the chat, writes back to the email — and files every interaction under one customer, so context carries over.
Read summaries, scan transcripts, and reply to anything by typing. Step in when you want; the agent handles the rest, everywhere.
One agent, one memory, one inbox. Try the full suite free.
FAQ
Yes. The same agent, the same policies, and the same memory power all three. A caller from this morning is the same customer when they email tonight — your agent already knows the backstory.
No. Everything lives in one inbox. To answer an email you just type a new message and it goes out as a reply — same for chat. You never leave Tetova or juggle a separate email client.
Every call is recorded and transcribed automatically, then added to that customer's timeline alongside their chats and emails. You get the full transcript plus a plain-English summary.
The unified experience works on its own — one agent, one memory, one inbox. Connect Shopify and it gets even better: the agent can read orders and start returns on any channel. Phone-only support works without a store too.
Pricing is per channel and you only pay for what you turn on. Bundle phone, chat, and email together and save. See the pricing page for current rates.