AI returns employee
Returns are the worst part of support. Hand them off.
Returns are the most repetitive, morale-draining work in your store — and they never stop. Tetova is the tireless employee who handles them perfectly, 24/7. Your customer just calls and says “I want to return this,” and it does the rest.
No card needed · Cancel anytime
A return, handled in one call
“I want to return this” — and it's done before they hang up.
No menus, no forms, no waiting for a human. Here's the same return your team dreads, handled start to finish by an employee who never gets tired of it.
Alex (Tetova)
Thanks for calling Riverbend Goods — this is Alex. How can I help?
Caller
Hi, yeah — I want to return something. The boots I ordered don't fit.
Alex (Tetova)
↳ Looked up order #10428 by caller's phone number
No problem at all, I can take care of that for you right now.
I see your order from the 12th — the Trailhead boots in size 9, $128. Is that the pair you'd like to send back?
Caller
Yes, that's the one. Can I get my money back on my card?
Alex (Tetova)
Of course. Since the boots arrived as ordered, I'll set you up with store credit for the full $128 — and the nice part is you can use it the second the return's on its way, so you can reorder the right size today without waiting.
Want me to go ahead and do that?
Caller
Oh — sure, that works. Yeah, go for it.
Alex (Tetova)
↳ Filed return for #10428 · issued $128 store credit · generated prepaid label
Done. Your $128 store credit is on your account, and I've emailed you a prepaid return label — just box up the boots and drop them at any carrier location.
Anything else I can help with?
Caller
Nope, that was easy. Thank you!
Alex (Tetova)
Happy to help — take care!
Logged to your dashboard · recorded · transcribed · summarized
What it does for you
An employee who does the whole job — not just the talking.
Every return, every channel, every time — by the book and without the burnout.
Does the whole return, start to finish
A customer calls and says "I want to return this." Tetova looks up their order, confirms the item, explains your policy, files the return, and sends the label — no human needed.
Same employee on every channel
Phone, chat, and email all run through one agent with one set of policies. A return started on a call and followed up by email is handled by the same brain.
Smart store-credit policy
By default it issues store credit and frames it as a perk — "use it to reorder right away." It only refunds to the card when it's your mistake, so you keep customers happy and protect your margin.
Handles "where's my refund?"
It looks up the return, tells the caller the status, the amount, whether it's store credit or card, and a realistic timeline — straight answers, never a made-up promise.
Reads Shopify, acts on Shopify
It reads the real order, issues store credit, and generates the return shipping label right in your store. No copy-paste, no separate tool to babysit.
You see every return
Every return is logged, recorded, transcribed, and summarized in your dashboard. Nothing happens behind your back, and you can step in anytime.
How it works
Set it up once. Stop touching returns.
Connect Shopify
One secure connection lets Tetova read your orders, issue store credit, and generate return labels — the same things you'd do by hand.
Set your return rules once
Tell it your policy in plain English: store credit by default, card refunds when it's your fault, what's eligible and what's final sale. It applies it the same way every single time.
Let it handle the returns
Customers call, chat, or email to return — and it takes it from there. You read the summaries and only get pulled in for the rare judgment call.
Let an AI employee handle your returns.
Connect Shopify and try it free on real returns — phone, chat, and email.
FAQ
The questions every store owner asks.
Can it really file the return itself?+
Yes — this is the whole point. It doesn't just take a message. It looks up the order in Shopify, confirms the item, issues store credit, and generates the prepaid return label, all on the call. The customer hangs up with the return already done.
Does it refund to the card?+
By default it issues store credit and frames it as a perk — the customer can reorder right away without waiting for a bank refund. That keeps your money in the business while still saying yes. You decide the policy; it follows it every time.
What if the mistake is ours?+
Then it does the right thing automatically. If you shipped the wrong item or it arrived defective or damaged, it refunds to the original card — no argument, no friction. That's exactly when a card refund is fair, and it knows the difference.
How does it handle "where's my refund?" calls?+
It looks up the return and tells the customer the truth: the status, the amount, whether it's store credit or a card refund, and a realistic timeline. No invented dates, no "let me check and call you back" — just a clear, honest answer.
What does it cost, and can I try it?+
Returns come built into the e-commerce support suite — phone, chat, and email together. You only pay for the channels you turn on, and you can start free on real returns with no card. If it isn't a fit, walk away.