Live oversight
You're never locked out of your own calls.
The AI handles the calls — but it's still your business. Listen in on anything live, jump in by voice, phone, or typing, and quietly coach the agent mid-call. You're always one click from the conversation.
No card needed · Cancel anytime
Step into any call
Listen in. Jump in. Or just nudge it along.
A human is always in the loop. Stay hands-off when the AI's got it, and step in the instant you want to — without the caller ever feeling a seam.
Listen to any live call
One click and you're hearing a call as it happens, right from your dashboard. The caller never knows you're there — it's silent until you decide to step in.
Jump in by voice
Hit "Go live" and talk to the caller through your computer's mic. The AI steps back and your voice goes straight to the caller — no callback, no delay.
Or have it call your phone
Not at your computer? It rings your own phone and patches you into the call, like a normal three-way. You join from anywhere, even on the go.
Type and it speaks for you
Somewhere you can't talk? Type what you want said and the agent says it in its own voice — you stay in the conversation without making a sound.
Coach it quietly, mid-call
Whisper a note the caller can't hear — "offer store credit," "be firmer on the policy" — and the agent adjusts on its very next reply. You steer without taking over.
A handoff that sounds natural
When you join, the agent smoothly tells the caller "hold on, my colleague wants to chime in" — so there's no awkward silence and the customer feels looked after.
After the call
It doesn't just hang up and forget.
Every call closes the loop — a clear summary for you, and a recap email ready to send to your customer.
A recap email, ready to send
After a call with a real outcome — a return filed, a refund coming, a tracking number to watch for — it drafts a short, friendly recap email. You read it over, tweak if you want, and send it in one click.
Every call summarized for you
Each call is recorded, transcribed, and summarized — what happened, what was done, what's next, and how the customer felt. Nothing happens behind your back.
How it works
Oversight that takes one click, not a login dance.
Watch from your dashboard
Open your support view and see calls happening in real time. Listen to any one of them with a single click.
Step in however suits you
Talk through your mic, type and let the agent speak it, or have it ring your phone. Or just drop a quiet note to nudge the AI without taking over.
Let it close the loop
When you step back out, the agent picks right up. Every call ends with a summary and, when it matters, a recap email ready for you to send.
Keep your hands on the wheel.
Try it free on real calls — listen, jump in, and coach from day one.
FAQ
The questions owners ask about staying in control.
Will the caller know I'm listening?+
No. Listening in is completely silent — the caller hears only the agent. You're invisible until the moment you choose to jump in.
How do I join a call?+
Three ways, whatever fits the moment: talk to the caller through your computer's mic, type and let the agent say it out loud in its own voice, or have it ring your phone so you join like a three-way call. However you join, the agent tells the caller "hold on, my colleague wants to chime in" first, so it's never abrupt.
Can I guide the AI without taking over the call?+
Yes — that's the coaching feature. Type a quick instruction mid-call ("offer store credit," "be firmer," "wrap this up") and the agent works it into its next reply. The caller never hears or sees it.
What happens after the call ends?+
Every call is recorded, transcribed, and summarized with the customer's mood. When there's a concrete outcome worth sharing, it also drafts a warm recap email you can review and send to the customer in one click.
What does it cost, and can I try it?+
Live listening, takeover, coaching, and recaps come built into every phone plan — there's nothing extra to buy. You can start free on real calls with no card. If it isn't a fit, walk away.